Senior Lettings Advisor

Location: Hybrid (office based St James Lane, Coventry, CV3 3FX and St Thomas House, Bell Barn Rd, Birmingham, B15 2AF)

Hours:  37 Hours

Type:  Full Time Permanent

We are brave, we are ambitious, we are honest, and we are Citizen!

This exciting opportunity has arisen to join a high performing team who work in and around West Midlands.  We are recruiting two Senior Lettings Advisors to support customers who are moving out of Citizen properties.  These positions have been introduced to support customers who are ending their tenancies to ensure they are fully informed of their responsibilities when they are moving out and to complete a full property inspection so we can minimise the void turnaround time.  These positions are based; x1 in Coventry, covering Coventry and the surrounding areas and x1 in Birmingham, covering Birmingham, Worcester, and the surrounding areas.  These are hybrid positions which have flexibility to support work life balance.

In housing you can make a real difference, the role of the Senior Lettings Advisor will involve:

• Deliver a comprehensive and professional exit visit to all outgoing customers.The exit visit will include a full property inspection, offering advice and guidance to customers on all aspect of moving.Advising customers of the options for rubbish disposal/recycling to minimise the cost of rubbish removal to the business.
• Liaising with relevant colleagues at the earliest opportunity to provide detailed information about the condition properties, with an aim to minimise the turnaround time of void properties.
• Ensuring customers have provided the correct documentation to enable tenancies to end where appropriate.

• Supporting the provision of a high-quality allocations, lettings, and empty property management service.
• Ensuring that empty properties are re-let in accordance with the allocations policy and within the minimum timescales to achieve targets.
• Ensuring that processes work effectively to deliver a high-quality service and customer satisfaction.

As the Senior Lettings Advisor, we need you to have:

Ability to communicate clearly, excellent spoken and written skills to a variety of audiences.

• Ability to manage, organise and prioritise workload.
• High self-motivation who acts with integrity and shows drive and enthusiasm.
• Experience of working in a social housing environment in a similar or related role.
• Ability to complete a full property inspection
• A full UK driving licence
• Experience of dealing with customers and commitment to delivering a high level of customer satisfaction

We would be really excited if you have:

• Experience of working within social housing allocations, lettings and void management

• Knowledge and understanding of working best practise in allocations, lettings and void management.
• Knowledge of general repairs and willingness to work towards relevant qualifications.

Our people are everything and we offer:

• Opportunities for salary progression
• IT equipment to allow some optional home working.
• ‘Live Work Better’ – our award-winning flexible working scheme which actively encourages work-life balance.

• Annual leave starts at 25 days per year, increasing with length of service.
• Enhanced family leave.
• Company Pension – Citizen matches up to 10%.
• If part of the pension scheme you are entitled to Life cover (three times your annual salary).
• Organisational Sick Pay (benefit increases with length of service).
• EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling.
• Medicash scheme - which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Recognition through our Employee Excellence Awards.
• Representation opportunities on our Staff Consultative Forum.
• Access to Citizen’s Wellbeing platform.
• Employee Excellence Awards (winners receive extra days annual leave that year).
• Occupational Health.

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 22nd April 2024

Interview date: 01st May 2024

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

Please be aware that when applying for a permanent position we are only able to accept applications from individuals who are eligible to work on a permanent basis in the UK. The details of the acceptable documents will be advised to you following success at interview. If further information is required, we would refer you to the Home Office website www.homeoffice.gov.uk. 

We advise that if you are successful at interview, you will be required to confirm your eligibility to work in the UK. A copy of this will be made and kept on your personnel file.