This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Work Pattern: varied shifts between the hours of 8am-6pm, Monday to Friday
Type: Permanent & 12-month Full Time and 26 Hours Fixed Term Contracts
We are brave, we are ambitious, we are honest, and we are Citizen!
Are you a compassionate, resilient and adaptable person who loves talking to people?
Then, embark on a dynamic career with our vibrant and supportive Customer Experience Team! As a Customer Experience Associate, you’ll be at the heart of our fast-paced environment. At Citizen every task is a chance to shine on calls, emails, or webchat. You will be supporting customers with a wide range of queries – from repairs to tenancy enquiries and beyond.
Our comprehensive training ensures that you’re equipped with the skills to excel in your role; while experiencing a journey of continuous learning and advancement. Many of our Customer Experience Associates have already climbed the career ladder to exciting internal positions within Citizen.
You can enjoy the best of both worlds with hybrid working. Work seamlessly from home and experience the buzz of our impressive offices on the Birmingham Business Park.
Be part of our bustling and helpful team that thrives on positive vibes, forging strong relationships and delivering excellence.
Dive into the world of housing with us and discover the joy of making a difference every single day.
As a Customer Experience Associate, we need you to have:
We would be really excited if you have:
Our people are everything and we offer:
Here at Citizen, our purpose is to provide homes that are a foundation for life.
With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.
As part of our recruitment process, we carry out robust safeguarding checks.
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
Closing date: 05th May 2024
Interview date: 8th and 9th May 2024
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
What We Do
This is a great opportunity for you to join one of the UK’s most trusted social housing providers.
Citizen owns and manages 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but we provide more than housing – our homes are a foundation for life.
We are proud to be an organisation which deals directly with the consequences of our housing crisis by providing homes for people who can’t access them on the market.
We are a not-for-profit organisation and a registered charity. All the money we make goes back into improving our homes and services and building new homes so that we can help more people.
Working for Citizen not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose.
It doesn’t matter which function you work in, being part of our team will give you the chance to play your own part in making a very real difference to people’s lives.
Watch our video to find out more about our work:
Our Benefits
Flexible working hours
Annual leave of at least 25 days
Salary progression opportunities
Learning & Development opportunities
Employee Excellence awards
Staff Consultative Forum
Pensions
scheme
A defined contribution scheme where members benefit from Life Insurance cover of 3 times salary
Employee assistant programme
A free 24/7 service with confidential advice & support with access to telephone counselling
Discounts
& perks
Free health plan ,discounts on medical treatments, gym memberships, cinema tickets and restaurants
Live Work Better
People are happiest and most productive when they have balance.
We want everyone at Citizen to have the best balance they can between their personal life and their work, because we know this benefits both our colleagues and customers.
Every role at Citizen is unique, but we believe every individual should be trusted and empowered to make decisions about the way they work within the scope of their role.
Live Work Better is our commitment to all Citizen colleagues. It sets out principles that guide how we work to achieve the best results for our colleagues and customers.
These principles are aligned with our values and behaviours and are based on what our colleagues told us about how they want to work.
Watch our animation to find out more:
Our Commitment
Equality, diversity and inclusion:
We are committed to doing everything we can to make sure every colleague and customer has an equal chance to learn, work and live free from discrimination.
When You Look at Me is the product of a collective effort by our colleagues to challenge people to think about what they can do every day to make a difference.
Watch our colleagues explain our commitment to equality, diversity and inclusion:
Recognising Excellence
We are proud to celebrate the people that make our organisation great.
Our Excellence Awards celebrate the people who help to make our organisation so special.
Our 2020 ceremony was part of our staff conference and was hosted by impressionist Jon Culshaw.
Watch the story of the ceremony:
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